FAQs | Care2Learn

Account

What if I need my personal information or password changed?

Account

What if I need my personal information or password changed?
Simply sign in with your old student ID and password. Click on “Edit Profile” and change anything you want! It is easy! Don’t forget to click “Submit” at the bottom of the page to save your changes.

Authors

How do I become an author?

How do you pay authors?

Authors

How do I become an author?
Care2Learn contracts with subject matter experts to purchase courses they have written. Our authors come from various fields and include professors, practicing clinicians, working administrators, and professional writers. If you are interested in becoming an author, Click on the Partners button at the top of the homepage and then choose Become an Author.

How do you pay authors?
Care2Learn contracts with subject matter experts to create course content. Authors are paid per contact hour written.

Accreditation

How are these courses accredited?

I do not see my state listed as an accredited agency for a course I would like to take. How do I get the documents I need to get credit for this course?

Accreditation

How are these courses accredited?
Some health-care disciplines have national organizations, such as the American Speech and Hearing Association, that provide accreditation nationally for continuing education. Other disciplines have no national standard for continuing education, and leave that regulation to the individual states. Some states, amazingly enough, also have no continuing education requirements for particular health-care disciplines, but may have requirements for others. Where there is national accreditation, we have chosen to present our course content to the national organization to assure that the greatest number of health-care professionals can receive continuing education credit for our courses. Most states have reciprocity -- that is, they will honor the accreditation of another state's licensing Board. If, however, your state will not do this, you should click on the "course detail" button to print the bio of the author and the learner objectives and outline for the course. (Use your File/Print command to print the necessary documents). The combination of your certificate, the author's biography, and the learner objectives and outline is almost always enough for a state to provide you with the continuing education credit for the course.

I do not see my state listed as an accredited agency for a course I would like to take. How do I get the documents I need to get credit for this course?
Most states have reciprocity -- that is, they will honor the accreditation of another state's licensing Board. If, however, your state will not do this, you should click on the "course detail" button to print the bio of the author and the learner objectives and outline for the course. (Use your File/Print command to print the necessary documents). The combination of your certificate, the author's biography, and the learner objectives and outline is almost always enough for a state to provide you with the continuing education credit for the course. We suggest that you check with your state board for your state specific requirements. Unconditional guarantee: if your state will not accept the documentation from one of our courses, simply fax or mail us a copy of their rejection letter. We will give you another free course, or gladly refund your payment.

Business

How is online HealthNow related to Care2Learn?

Business

How is online HealthNow related to Care2Learn?
Online HealthNow, Inc. is the Corporation that provides solutions to health-care professionals. Care2Learn.com is our website address, which more clearly describes the continuing education portion of our business.

CE Broker

If I, as a licensee, do not have the necessary CE credits reported in CE Broker to meet the CE requirements, will the licensee be disciplined?

Must I subscribe to ISF?

What advantages would I, as a licensee, gain by subscribing with ISF and paying the subscription fee?

Who is Information Systems of Florida (ISF), Inc?

Will a subscription to ISF services affect the way I am currently regulated, audited, inspected, monitored or disciplined by the Department of Health?

CE Broker

If I, as a licensee, do not have the necessary CE credits reported in CE Broker to meet the CE requirements, will the licensee be disciplined?
If an audit (electronic) indicates you failed to meet your CE requirements, you will be referred for possible action against your license. This process includes an opportunity for you to submit, manually or electronically, proof of your compliance with the CE requirements and thus avoid further action against your license. Only if you cannot prove compliance with your CE requirements will you be subject to further action against your license. Discipline will be conducted according to the licensure rules which govern your profession.

Must I subscribe to ISF?
Subscription with ISF is completely voluntary and is not required to self submit CE credits.

What advantages would I, as a licensee, gain by subscribing with ISF and paying the subscription fee?
A subscription with ISF gives you 24/7 online access to view your CE transcript and compliance determination, view your chronological course history, search for courses that fulfill the CE requirements for your profession including times and locations, view how a course will count towards meeting your CE requirements, provide notices and reminders for your CE requirements, and provide you access to frequently asked questions about your specific CE requirements. Please visit the ISF website at www.cebroker.com for more information on the advantages of subscribing.

Who is Information Systems of Florida (ISF), Inc?
ISF is the contract vendor for the Department of Health, who developed CE Broker.

Will a subscription to ISF services affect the way I am currently regulated, audited, inspected, monitored or disciplined by the Department of Health?
No, the Department of Health will have no knowledge of who subscribes or does not subscribe to the services offered by ISF

Certificate

How and when do I get my certificate after taking the test?

How do I access and print my certificate of completion?

How long do I have access to my certificate of completion?

What if I lose my certificate?

What proof will I receive to verify that I have completed an online course?

Why do I not have access to my certificate of completion when I completed the course?

Certificate

How and when do I get my certificate after taking the test?
After completing the course, you can view your certificate from the My CEU Transcript or My Certificates tab. Choose the license and renewal period. When your course list downloads, click on the certificate icon to the right of the course title. You will need Acrobat Reader 4.0 or higher to open the PDF file. You may print the certificate directly from your browser or save it to your computer

How do I access and print my certificate of completion?
From the My CEU Transcript or My Certificates tabs, choose the license and renewal period. When your course list downloads, click on the certificate icon to the right of the course title. You will need Acrobat Reader 4.0 or higher to open the PDF file. You may print the certificate directly from your browser or save it to your computer.

How long do I have access to my certificate of completion?
There is no expiration on certificates. You may always access your certificate.

What if I lose my certificate?

Sign into your account. Click on the My CEU Transcript or My Certificates tabs, choose the license and renewal period. When your course list downloads, click on the certificate icon to the right of the course title. You will need Acrobat Reader 4.0 or higher to open the PDF file. You may print the certificate directly from your browser or save it to your computer. If you have any difficulty, you may contact us via e-mail at CEU@care2learn.com, or by telephone at 941-747-5060 or toll free 866-703-9497.

What proof will I receive to verify that I have completed an online course?
Once you have received a passing score on a course and fulfilled any time requirement associated with your license, a certificate of completion will be available to you from the My CEU Transcript or the My Certificates tabs. Once on either tab, choose your license and renewal period from the drop down. A list of courses will appear and an electronic PDF certificate will be available to the right of the course title. To view a list of all courses regardless of licenses held, choose "unlicensed" from the license drop down.

Why do I not have access to my certificate of completion when I completed the course?
If you do not have access to your certificate of completion, check to make sure: (1) you have Acrobat Reader 4.0 or higher installed on your computer, (2) your payment has been processed successfully, (3) you have met the time requirement, if your licensing board has a time requirement, and (4) you have passed the test with the required passing score for your license.

Course

Can I print my online course?

Do I have to be online the entire time to take course or quiz?

Do you have continuing education (CE) courses for Physicians?

How do I download my course?

How do I know that I have completed a course?

How do I report factual errors in a lesson or exam?

How do I take a course and get continuing education credit?

How does online testing work?

How long will I have access to an online course?

How much time do I have to take the class?

How will I know how much time I have left before my access code expires?

I'm not a healthcare professional, but I'm looking for information on a specific disease. Can I find it on your site?

What are the definitions of PDH, LU and CEU?

What is your return/refund/guarantee policy?

What score must I achieve on my test to successfully pass my course and receive a certificate of completion?

Where is my free demonstration online course?

Course

Can I print my online course?
Yes. Most courses are available in an easy-to-print PDF format. When you click on a course title from your My Courses page, it will list a PDF icon next to each lesson. If you click this icon, it will generate a PDF which you may then print directly from your browser, or which you may save to your computer. Please note that due to the size of some of our courses, the PDF file may take time to generate. The PDF option is not recommended for users on dial-ups.

Do I have to be online the entire time to take course or quiz?
Your courses will stay online for 90 days, and you may come in and out of the course as many times as you would like. Also, you may print the PDF and test, read and answer them off-line, and then return to your My Courses tab to input your test answers and score the test.

Do you have continuing education (CE) courses for Physicians?
No, we don't at present. We do have courses accredited for ARNPs, however, through the Florida Board of Nursing.

How do I download my course?
When you log in to the web site, you will arrive on the My Account page. At the top of your screen, you will notice a line of tabs. The second tab from the left should be your My Courses tab. If you click on this tab, it will load a list of your Courses. Click on the Course title to enter the course. Click on the Begin Course button to launch Course.

How do I know that I have completed a course?
Your My Courses page includes a list of all of your Courses. The status column displays three states: Not Attempted, Passed and Failed. There is also a column which displays Expiration date. You may sort your courses by status or expiration date by clicking on the column heading.

How do I report factual errors in a lesson or exam?
We appreciate knowing what's not working or what's wrong. Send us an e-mail through the Author E-mail button within the course; This is located on the first page of every course. It is the “open book” icon. We review your questions before they go to the author and can follow up to be sure the error is corrected.

How do I take a course and get continuing education credit?
1. Sign up and take a course 2. Pass the exam with an 80 percent or greater score 3. Complete the program evaluation form 4. Watch your e-mail for the continuing education certificate to arrive.

How does online testing work?
Most Course Lessons come with a Final Exam. If you click on the Begin Exam button from your course launch page it will launch the online test. It will show you how many questions there are, what question you are currently answering, and what questions you have and have not answered. Most questions are multiple choice. You can save your answers and come back later. When you are done answering all questions you can grade your exam and receive your immediate results.

How long will I have access to an online course?
You will have access to your online course for 90 days from date of purchase.

How much time do I have to take the class?
You have access to any course for 90 days from the time you sign up or until you take the test for that course. We think that is enough time to complete most of our courses, and frankly, we had to put some timeline on it. If you run into a problem and need an extension, contact us at CEU@care2learn.com and we will see what we can do to help!

How will I know how much time I have left before my access code expires?
When you sign in at the "Attend" page, we will tell you what date your course expires! It's that easy!

I'm not a healthcare professional, but I'm looking for information on a specific disease. Can I find it on your site?
You are certainly welcome to take any course on our site. Just enroll and choose “Other” as your discipline. (make up a license number and expiration date!) For specific information of a disease, go to a search engine like Ask Jeeves [www.askjeeves.com] and type in the disease name. Jeeves is an easy site to use. It will give you the links you are looking for. For rare diseases, try http://www.raredz.org.

What are the definitions of PDH, LU and CEU?
PDH - Professional Development Unit (1 PDH = 1 Credit Hour); LU = Learning Unit (1 LU = 1 Credit Hour); CEU = Continuing Education Unit (1 CEU = 10 Credit Hours)

What is your return/refund/guarantee policy?
In the unlikely event that Care2Learn experiences circumstances which render the course or post test unavailable or inaccessible to the participant for a significant period of time (30 days), the participant is eligible to choose one of the following: an extension of the course completion date, a replacement course at no cost, or a refund after a written request is received.

What score must I achieve on my test to successfully pass my course and receive a certificate of completion?
Passing scores vary based on the license you hold, but is generally 80%.

Where is my free demonstration online course?
When you log in to the web site, you will arrive on the My Account page. At the top of your screen, you will notice a line of tabs. The second tab from the left should be your My Courses tab. If you click on this tab, it will load a list of your Courses. Your Demonstration Course should also be listed here. Click on the Course title to begin.

Payment

How and when do I pay for my courses?

How do I get a printed receipt for my purchase?

How do I know my credit card transaction is secure?

How do I place an order online?

How do I use my block of hours?

What are my payment options?

Payment

How and when do I pay for my courses?
During the checkout process, you will be asked to enter credit card information. Once you reach the last step of the process and purchase your courses, your credit card will be charged.

How do I get a printed receipt for my purchase?
From your My Account page, under the heading for Your Account Profile, click on the My Order History link. Click on an order number and print the page.

How do I know my credit card transaction is secure?
Care2Learn.com is a VeriSign Secure website. Every credit card transaction is encrypted to prevent misuse.

How do I place an order online?

Click on the Buy Courses button at the top of the page.
Search for Courses.
When you find a course you would like to purchase, click on the Buy Now Button.
Enter any Discount/Promo codes you may have and click the Apply button. If you do not have any, click on the Complete Checkout button.
If you are a Returning User, login. If you are a New User, click on the Create an Account button.
Fill out or verify your Account Information and click the Continue button.
Enter, edit or confirm your license/membership information and click the Continue button.
Enter your billing information and click the Continue button.
Verify your order information and click the Complete Checkout button.

How do I use my block of hours?
When you log in to your account, if you have any block hours available, you will be asked to enroll in those hours at that time. You may choose to enroll, or skip enrollment and enroll later.

What are my payment options?
We currently accept Visa, MasterCard, American Express and Discover credit cards.

Registration

How do I create a new account?

How do I update my personal profile?

What do I do if I am having trouble logging into my account?

What is your privacy policy?

What should I do if I forget my password?

Registration

How do I create a new account?
You can create a new account by either (1) signing up for the free demonstration course or (2) buying an online course from the course catalog.

How do I update my personal profile?
From your My Account page, under Quick Links, click on View/Edit My Profile.

What do I do if I am having trouble logging into my account?

Contact our Help Desk by phone Toll Free at 1-866-703-9497 or via email at HelpDesk@Care2Learn. You can also fill out a Support Ticket. Click on the Contact Us button at the top of the homepage and choose Contact Care2Learn.

What is your privacy policy?
You can access our Privacy Policy by clicking on the Privacy Policy link at the bottom of each page on the web site.

What should I do if I forget my password?
Under the log in area on the homepage, click on the link for Forgot My Password and follow the directions.

Reporting

Are my completed continuing education hours reported to my state licensing board(s) and/or professional organization(s)?

Does Care2Learn report my continuing education to my professional association?

Why can't I find my courses listed on CE Broker?

Why don't you report my completed continuing education hours to my licensing board(s) and/or professional organization?

Reporting

Are my completed continuing education hours reported to my state licensing board(s) and/or professional organization(s)?
Care2Learn reports all completed continuing education hours to the state licensing/certification boards and professional organizations which require we do so. Please click the License Requirements tab to select your state(s) and discipline(s) to view the accreditation information specific to you.

Does Care2Learn report my continuing education to my professional association?
Some accrediting bodies require that we send reports on individual learners, listing unique identifiers, test scores, hours taken, etc. NAB and ASHA are two accrediting bodies for whom we provide reports. Other accrediting agencies require the student to keep their continuing education data themselves, and only spot check on random audits for actual course completion. Please e-mail us at CEU@care2learn.com if you have further questions.

Why can't I find my courses listed on CE Broker?
If you completed an online course with the passing score for your license, Care2Learn will report to CE Broker monthly, as CE Broker requires. After we report to CE Broker, it takes them some time to post your hours on the web.

Why don't you report my completed continuing education hours to my licensing board(s) and/or professional organization?
Not all licensing boards and organizations require, or even want, us to report your completed continuing education hours. Many only ask for proof of completion if you are audited. We can only report to the boards and organizations which require we do so.

Technical

Can I use Care2Learn if I am on a Mac instead of a PC?

How do I change my security settings?

I can’t read the pdf file I downloaded.

I don't feel comfortable typing my Social Security number on an Internet page?

If I don't have Flash Player installed on my computer, how can I install it?

What about security on your site?

What are cookies and how do I enable them on my browser?

What are my internet browser requirements for HTML and Level 2 Interactive courses?

What are my software requirements for HTML and Level 2 Interactive courses?

Which web browser will give me optimal performance?

Why does the purchasing process slow down at times? Why does processing my credit card take so long?

Why doesn't Care 2 Learn have streaming video?

Technical

Can I use Care2Learn if I am on a Mac instead of a PC?
Care2Learn can not guarantee our website or our online courses will display and work properly on a Mac and highly recommend using a PC.

How do I change my security settings?
Your security settings should be set at Medium. To check or change your setting in Internet Explorer:

Click on Tools, scroll down and click Internet Options.
Click the third tab at the top of the window named "Privacy".
Click on the slide bar and make sure that it is set to "Medium".
Click on the "Edit" or "Settings" button located at the bottom right hand corner (depending on what version of Explorer you have).
Click cursor on the "Address of Website" tab and then type in www.Care2Learn.com. Click on the "Allow" button so that the Care2Learn website says "Always Allow" in the Managed Website box.
Click "OK and then "OK" again. Shut down the internet browser completely and start the log-in process all over again.

I can’t read the pdf file I downloaded.
GO to our site, click on any course list. Go to any course, click on course details, scroll down to the bottom and click on Get Acrobat reader (the yellow and red icon at the bottom of the page.) Scroll down the page to the gray box. Enter the platform you are on ( this would be the version of Windows you are running or the type of Mac computer you are on.) Select the language you need. You can probably skip Step 2. Click on the red download button. This will take you momentarily to a Thank you page and then take you to a gray dialog box. I asks you if you want to save the file to a disk or open the program from this location. If you are not terribly computer literate or are in a hurry, open the file from this location. But if you want to save yourself this hassle the next time, if I were you I would save the file to a disk so that you will always have the software. Click OK. Now it will open a white dialog box and ask you where you want to put it. The best place to put it is My Computer/ Local Disk:C/ Program files. Click OK then Click Close. You are all set. Now you have the software on your computer, and any time you click on a pdf file it will open. This will include the pdf version of the course, your certificate, and the Author bio and Outline/objectives found under the Course details.

I don't feel comfortable typing my Social Security number on an Internet page?
Your Social Security number is typed on a secure page, where the data is encrypted and safe from prying eyes. Some of the accrediting organizations require a Social Security number as a unique identifier. IF you are not in one of those groups you may use whatever unique identifier you like. Please be assured that we will not release your Social Security number to anyone but the appropriate accrediting organization.

If I don't have Flash Player installed on my computer, how can I install it?
To install the latest version of Flash player, CLICK HERE, or visit the Macromedia website at www.macromedia.com. The download is free.

What about security on your site?
Security is important to you on our site when you give us personal information and credit card number. It is important to us, too. Our order page is a secure page, which you can identify by the small blue padlock or key on the lower browser bar. Also, you will notice in the address bar that the address will change from http:// to https, the S. indicating a secure site. Our software encrypts data on the secure page so that it is safe from prying eyes. We, as a company, are invested in keeping your information completely private. We will not knowingly release any of your information for any purpose, unless required by the accrediting body for the discipline you specify in the registration process.

What are cookies and how do I enable them on my browser?
A "cookie" is a small piece of information that a web server can store temporarily with your web browser. This is useful for having your browser remember some specific information that the web server can later retrieve. For example, when you browse through an "online shopping mall" and add items to your "shopping cart" as you browse, a list of the items you've picked up is stored by your browser so that you can pay for all of the items at once when you're finished shopping. It's much more efficient for each browser to keep track of information like this than to expect the web server to have to remember who bought what, especially if there are thousands of people using the web server at a time. As you browse the web, any cookies that servers might send to your browser are stored in your computer's memory. When you quit out of your browser, any cookies that haven't expired are written to a cookie file so they can be reloaded next time you run open your browser. (On a Mac this file is named "MagicCookie", on Unix it's "cookies", and on Windows it's "cookies.txt". You can look at this file with a text editor to see exactly what cookies are stored there, or delete the file to get rid of all of the cookies - this is harmless and shouldn't cause any problems.) A cookie file is NOT a secret way for a web server to find out everything about you and what you have on your hard drive. The ONLY way that any private information could be in your cookie file would be if you personally gave that information to a web server in the first place and it decided to put that information into your cookie file for some reason. Also, each cookie is marked with information about what web server it's for; Netscape Navigator does not send any cookies to any web server they're not for. There is absolutely no way for a web server to get access to any private information about you or your system through cookies. Also, there is no possible way that a virus could be spread through the use of cookies. Following are instructions for setting Cookies for your browser: Internet Explorer Go to "Tools" and then "Internet Options". Click the "Security" tab and then with "Internet" highlighted, click the "Default Level" button to accept the recommended settings. Netscape Navigator Go to "Edit" and then "Preferences". In the left window, highlight "Advanced" and then in the right window, choose to allow cookies.

What are my internet browser requirements for HTML and Level 2 Interactive courses?
The Care2Learn website and related courseware have been designed for the following browser versions. If you are not using one of these versions, or if you would like to update to a newer version of either browser, please visit the Downloads section of our website.

Microsoft Internet Explorer 6.x (recommended)
Netscape Navigator 8.x
FireFox 1.5

What are my software requirements for HTML and Level 2 Interactive courses?
Several of the online courses offered by Care2Learn have been designed using Macromedia Flash. To view these online courses, installation of the Flash Player plug-in will be required. Also, Adobe Acrobat Reader is a useful program, and is required to view several of the files throughout the Care2Learn web site. To download the Flash Player plug-in or Adobe Acrobat Reader for free, please visit the Downloads section of our website.

Which web browser will give me optimal performance?
Recommended browsers Netscape Navigator 7.01 and Microsoft Internet Explorer 5.5 or 6.0 if you have Windows XP . Minimum: Netscape Navigator 3.x or Microsoft Internet Explorer 3.02 Please use the following links to download the latest browser. They are free downloads! Netscape:http://channels.netscape.com/ns/browsers/download.jsp Internet Explorer:http://www.microsoft.com/downloads/search.aspx?displaylang=en AOL:http://www.aol.com

Why does the purchasing process slow down at times? Why does processing my credit card take so long?
There are many things that could go wrong to cause access errors on a website. --Your computer could be having memory conflicts, or other internal short-term issues. --Your Internet connection could be having issues causing pages to not load or time out. --Your Internet Service Provider could be having server issues, which hinders Web access. --There could be extreme Internet traffic on the lines the you are accessing that causes a stoppage in data flow. At any rate, try again in a few minutes. If you are still stuck, send us e-mail with the details and your phone number and we will do our best to help you out! Help@Care2learn.com.

Why doesn't Care 2 Learn have streaming video?
Streaming video is a new technology that is not as reliable as we would like. We have investigated other sites that use streaming video. The comments from users are frustrated, if not downright irritable, with comments like "Why doesn't this work?" " I can't hear the sound" "My computer crashes when I bring up the course"... We don't want to do that to you. We plan on keeping up with technology - as it becomes a tool you can easily use. Technology just for the sake of technology is not our aim: learning is.

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