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Frequently Asked Questions
Welcome to Care2Learn's Frequently Asked Questions (FAQ) section.  The list of questions appears below. To view the answer, click on the plus [+] sign next to the question, or click on the question directly,  to expand the answer. To narrow the list by keyword or category, enter the appropriate information below and click the "Search" button.  If you don't find the answer to your question below, you may:
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Frequently Asked Questions
Are my completed continuing education hours reported to my state licensing board(s) and/or professional organization(s)?
Can I print my online course?
Can I use Care2Learn if I am on a Mac instead of a PC?
Do I have to be online the entire time to take course or quiz?
Do you have continuing education (CE) courses for Physicians?
Does Care2Learn report my continuing education to my professional association?
How and when do I get my certificate after taking the test?
How and when do I pay for my courses?
How are these courses accredited?
How do I access and print my certificate of completion?
How do I become an author?
How do I change my security settings?
How do I create a new account?
How do I download my course?
How do I get a printed receipt for my purchase?
How do I know my credit card transaction is secure?
How do I know that I have completed a course?
How do I place an order online?
How do I report factual errors in a lesson or exam?
How do I take a course and get continuing education credit?
How do I update my personal profile?
How do I use my block of hours?
How do you pay authors?
How does online testing work?
How is online HealthNow related to Care2Learn?
How long do I have access to my certificate of completion?
How long will I have access to an online course?
How much time do I have to take the class?
How will I know how much time I have left before my access code expires?
I can’t read the pdf file I downloaded.
I do not see my state listed as an accredited agency for a course I would like to take. How do I get the documents I need to get credit for this course?
I don't feel comfortable typing my Social Security number on an Internet page?
If I don't have Flash Player installed on my computer, how can I install it?
If I, as a licensee, do not have the necessary CE credits reported in CE Broker to meet the CE requirements, will the licensee be disciplined?
I'm not a healthcare professional, but I'm looking for information on a specific disease. Can I find it on your site?
Must I subscribe to ISF?
What about security on your site?
What advantages would I, as a licensee, gain by subscribing with ISF and paying the subscription fee?
What are cookies and how do I enable them on my browser?
What are my internet browser requirements for HTML and Level 2 Interactive courses?
What are my payment options?
What are my software requirements for HTML and Level 2 Interactive courses?
What are the definitions of PDH, LU and CEU?
What do I do if I am having trouble logging into my account?
What if I lose my certificate?
What if I need my personal information or password changed?
What is your privacy policy?
What is your return/refund/guarantee policy?
What proof will I receive to verify that I have completed an online course?
What score must I achieve on my test to successfully pass my course and receive a certificate of completion?
What should I do if I forget my password?
Where is my free demonstration online course?
Which web browser will give me optimal performance?
Who is Information Systems of Florida (ISF), Inc?
Why can't I find my courses listed on CE Broker?
Why do I not have access to my certificate of completion when I completed the course?
Why does the purchasing process slow down at times? Why does processing my credit card take so long?
Why doesn't Care 2 Learn have streaming video?
Why don't you report my completed continuing education hours to my licensing board(s) and/or professional organization?
Will a subscription to ISF services affect the way I am currently regulated, audited, inspected, monitored or disciplined by the Department of Health?
 
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